fg64 Frequently Asked Questions

fg64 requires a valid government-issued photo ID to complete KYC verification — a National ID Card (NID), passport, or driving licence is accepted. You may also be asked to provide proof of address such as a recent utility bill or bank statement dated within the last three months. Documents can be uploaded directly from your account dashboard.

fg64 typically completes account verification within 24 to 48 hours of receiving all required documents. During busy periods it may take up to 72 hours. You will receive an email notification as soon as your verification is approved. If additional information is needed, our support team will contact you directly.

To reset your fg64 password, click the 'Forgot Password' link on the login page and enter the email address associated with your account. You will receive a password reset link within a few minutes. If the email does not arrive, check your spam folder or contact our 24/7 live chat support team for immediate assistance.

No — fg64 strictly enforces a one-account-per-player policy. Each player may hold only one registered account. Duplicate accounts are detected during KYC verification and will be permanently closed. Any balances or bonuses associated with duplicate accounts may be forfeited. If you have trouble accessing your existing account, contact our support team rather than creating a new one.

To close your fg64 account, contact our support team via live chat or email at [email protected] and submit a formal account closure request. Before closure, withdraw any remaining balance to your preferred payment method. Account closure is typically processed within 3 business days. If your reason for closing is gambling-related, our team can also discuss responsible gaming options such as self-exclusion.

bKash deposits on fg64 are credited instantly in nearly all cases. Once you complete the Send Money transfer from your bKash app and submit the transaction ID in the fg64 cashier, your balance is updated within seconds. In rare cases where there is a network delay, deposits may take up to 15 minutes. If your balance has not updated after 30 minutes, contact live chat support with your bKash transaction reference.

Yes — fg64 accepts deposits via Nagad and Rocket in addition to bKash. The process is the same for both: select your preferred mobile banking method in the Cashier, enter the deposit amount, and complete the transfer using the provided merchant details in your Nagad or Rocket app. Deposits via both methods are processed instantly and credited to your fg64 account without any platform-side fees.

The minimum deposit amount on fg64 is ৳200 BDT for all supported payment methods including bKash, Nagad, and Rocket. There is no maximum deposit limit for standard accounts, though high-value transactions may require additional verification steps as part of our standard AML compliance checks. VIP members may benefit from higher transaction limits based on their tier.

The minimum withdrawal amount on fg64 is ৳500 BDT. Withdrawals can be made to your registered bKash, Nagad, or Rocket account, as well as to bank accounts at Dutch-Bangla Bank, BRAC Bank, Islami Bank, Sonali Bank, and other supported Bangladeshi banks. Your withdrawal destination must match the name on your verified fg64 account to be processed.

Mobile banking withdrawals via bKash, Nagad, and Rocket are typically processed within 1 to 4 hours after approval. Bank transfers to Bangladeshi bank accounts usually take 1 to 3 business days depending on the receiving bank. All withdrawal requests go through a standard security review before processing. Verified accounts with a clean transaction history generally experience the fastest processing times.

fg64 does not charge any platform fees on deposits or withdrawals. However, your mobile banking provider — bKash, Nagad, or Rocket — may apply their standard transaction charges for Send Money transfers. These fees are set by the payment provider and are outside of fg64's control. We recommend checking your mobile banking app's fee schedule before initiating large transfers.

fg64 covers a wide range of international and domestic cricket tournaments including the BPL, IPL, T20 World Cup, ICC Cricket World Cup, Asia Cup, and bilateral series featuring the Bangladesh Tigers. Test matches, ODIs, and T20s are all available. Live in-play betting is offered on major matches, allowing you to place bets on individual overs, wickets, and session totals as the action unfolds.

fg64 hosts slots from industry-leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. The library covers classic 3-reel slots, modern video slots with bonus rounds, progressive jackpots, and crash games. All games use certified RNG technology to ensure fair and unpredictable outcomes. New titles from top providers are added to the fg64 platform regularly.

Yes — fg64 features a full live casino section powered by Evolution Gaming and Ezugi, offering real-time table games with professional dealers. Live blackjack, baccarat, roulette, and dragon tiger are available around the clock. Live dealer games stream in high definition and are accessible on both desktop and mobile browsers without any additional software downloads.

fg64 is fully optimised for mobile play on both Android and iOS devices through the mobile browser — no app download is required. The mobile site loads quickly on standard 4G connections available across Dhaka, Chittagong, Sylhet, and other major cities in Bangladesh. All features including deposits, withdrawals, live betting, and account management are fully functional on mobile.

All bonuses on fg64 are subject to wagering requirements, which specify how many times the bonus amount must be wagered before a withdrawal can be made. The exact wagering multiplier varies by promotion and is clearly stated in each bonus offer's terms and conditions. Bets placed on certain games may contribute at different rates toward meeting the wagering requirement — check each promotion's terms for the full breakdown.

Yes — fg64 operates an exclusive VIP programme that rewards consistent players with tier-based benefits. As you accumulate loyalty points through real-money wagering, you advance through VIP tiers that unlock perks including personalised account managers, faster withdrawal processing, higher deposit limits, exclusive cashback offers, and invitations to special events. VIP status is reviewed regularly based on your ongoing activity.

Yes — all fg64 bonuses carry an expiry date by which the wagering requirements must be met. The expiry period is specified in the bonus terms at the time of the offer and typically ranges from 7 to 30 days. Bonuses that are not used or whose wagering requirements are not completed within the validity period will be removed from your account automatically.

fg64 operates as an online gaming platform serving the Bangladesh market and maintains industry-standard security and fair play certifications. Players are responsible for understanding the laws applicable to online gambling in their own jurisdiction. fg64 does not make specific legal representations on behalf of individual players and recommends that all users review their local regulations before registering.

You must be at least 21 years old to register and play on fg64. This is a strict platform-wide requirement applied to all players regardless of location. Age is verified during the KYC process through government-issued identification. Any account found to be held by a player under 21 will be immediately suspended and any winnings may be voided.

If you feel that gambling is becoming a problem, fg64 offers a self-exclusion programme that suspends your account for a minimum of 6 months, with options extending to 1 year, 3 years, or permanently. To initiate self-exclusion, contact our support team via live chat or email at [email protected]. Self-exclusion is processed within 24 hours and prevents re-registration using the same personal details during the exclusion period.