Player Safety First
Responsible Gaming at fg64
At fg64, player wellbeing is not an afterthought — it is built into the foundation of everything we do. Our responsible gaming framework gives every player in Bangladesh the tools, knowledge, and support needed to keep gaming a safe and enjoyable experience.
Our Commitments
Six Pillars of Player Protection
fg64 operates a comprehensive responsible gaming programme designed specifically for players across Dhaka, Chittagong, Sylhet, and every corner of Bangladesh. Here is how we protect every player on our platform.
Strict 21+ Age Restriction
All players must be 21 years of age or older to register and play at fg64. Every account goes through an age verification process during KYC, and any account found to be held by an individual under 21 is immediately suspended without exception.
Flexible Deposit Limits
Take control of your spending by setting daily, weekly, or monthly deposit limits directly from your fg64 account dashboard. Once a limit is set, it takes effect immediately. Requests to increase a limit are subject to a 7-day cooling-off period to prevent impulsive decisions.
Time-Out & Session Breaks
If you need a short break from gaming, fg64's time-out feature lets you pause your account for 24 hours, 48 hours, 7 days, or 30 days. During a time-out period, you cannot log in, place bets, or make deposits — giving you genuine breathing room.
Self-Exclusion Programme
Players who feel gambling has become a problem can request a self-exclusion lasting 6 months, 1 year, 3 years, or permanently. Self-exclusion closes your account, blocks re-registration, and is processed within 24 hours of a verified request to our support team.
Reality Check Reminders
fg64 can send you regular on-screen reminders showing how long you have been playing and how much you have wagered in your current session. These pop-up alerts are designed to keep you grounded and aware of your gambling activity at all times.
24/7 Dedicated Support
Our responsible gaming support team is available around the clock, every day of the year. Whether you want to set limits, discuss concerns, or need urgent help with self-exclusion, our trained agents are ready to assist you via live chat or email at any hour.
Account Management
Player Protection Tools
Every fg64 account comes equipped with a full suite of player protection tools. Access them at any time through your account settings or by contacting our support team directly.
Tool 01
Deposit Limit
Set a maximum amount you can deposit over a defined period — daily, weekly, or monthly. Limits can be lowered instantly but increasing them requires a mandatory 7-day waiting period so you cannot act on a moment of impulse.
Immediate Effect on ReductionTool 02
Loss Limit
Define the maximum amount you are willing to lose within a set period. When your losses reach this threshold, fg64 automatically prevents further wagering until the limit period resets, keeping you within your personal budget at all times.
Daily / Weekly / MonthlyTool 03
Session Time Limit
Set a maximum duration for each gaming session. Once your session limit is reached, you will be automatically logged out. A visible session timer keeps track of how long you have been playing in real time.
Auto Log-Out on ExpiryTool 04
Cooling-Off Period
Request a structured cooling-off break of 1 day, 7 days, or 30 days. During this period your account is suspended from all gambling activity. The cooling-off period starts immediately upon request and cannot be reversed mid-period.
Instant ActivationTool 05
Self-Exclusion
For players who need a longer-term break, self-exclusion suspends your account for 6 months, 1 year, or 3 years — or permanently. During exclusion, fg64 will reject any re-registration attempts using the same personal details.
Minimum 6-Month PeriodTool 06
Account Activity Reports
Request a detailed report of your entire account history — including all deposits, withdrawals, bets placed, games played, and bonuses used — so you have full visibility into your gambling behaviour over any time period.
Available on RequestTo activate any of the above tools, log in to your fg64 account and navigate to the Responsible Gaming section of your account settings, or contact our 24/7 live chat support team who can assist you immediately.
Know the Warning Signs
Recognising Problem Gambling
Gambling is meant to be a fun and entertaining pastime, not a source of financial stress or emotional distress. Being aware of the warning signs of problem gambling is the first step towards seeking help.
Chasing Losses
Continuing to gamble in an attempt to recover money you have already lost, often leading to larger losses and deeper financial trouble.
Losing Track of Time
Spending far longer gambling than intended, losing awareness of how much time has passed during gaming sessions.
Gambling with Money You Cannot Afford to Lose
Using funds earmarked for essential expenses such as rent, food, school fees, or bills to fund gambling activity.
Withdrawal from Family and Friends
Becoming secretive about gambling habits, lying to loved ones about time or money spent, or neglecting relationships because of gambling.
Anxiety or Irritability When Not Gambling
Feeling restless, anxious, or unable to relax unless you are gambling, or experiencing mood swings tied to wins and losses.
Inability to Stop Despite Wanting To
Repeatedly trying to reduce or stop gambling but finding yourself unable to follow through, even when you genuinely intend to quit.
Self-Assessment
Ask Yourself These Questions
The following questions are adapted from internationally recognised problem gambling screening tools. Answer them honestly. If you answer "yes" to two or more, we encourage you to speak with our support team or a professional counsellor.
Have you ever gambled with money that was needed for household expenses, bills, food, or other essential costs?
Have you ever lied to a family member, partner, or friend about the amount of time or money you spend gambling?
Do you find yourself thinking about gambling very frequently — planning your next session, reliving past wins, or calculating how to recover losses?
Have you ever tried to win back money you lost by gambling more, rather than accepting the loss and stopping?
Have you ever felt restless, irritable, or unable to concentrate when you are not gambling or when you try to reduce how much you gamble?
Has gambling ever caused you to miss work, skip important commitments, or neglect your responsibilities at home or in your professional life?
Have you ever borrowed money, sold personal belongings, or taken a loan specifically to fund gambling activity?
Do you continue gambling even when you know it is causing problems in your finances, your relationships, or your mental health?
If you answered "yes" to two or more of these questions, this may indicate a gambling problem. You are not alone, and help is available. Contact the fg64 support team directly via live chat or at [email protected] to speak confidentially with a trained advisor.
Our Responsible Gaming Policy
fg64 takes its duty of care towards players across Bangladesh with the utmost seriousness. We believe that a sustainable, trustworthy gaming platform is one that actively promotes responsible gaming — not merely as a regulatory checkbox, but as a core operating principle embedded into every layer of our service.
Our responsible gaming framework is designed to ensure that every player who chooses fg64 for their cricket betting, casino games, slots, or live dealer experiences can do so in a controlled, informed, and genuinely enjoyable manner. Gambling at fg64 should always be treated as entertainment — a leisure activity conducted with discretionary funds, never with money that is needed for everyday life.
The fg64 platform operates under a strict 21+ only policy. No individual under the age of 21 may register an account, make a deposit, or place a wager on our platform under any circumstances. Our customer service team is trained to identify and respond to signs of potential underage gambling, and our KYC verification process is specifically designed to verify the age and identity of every account holder before any gaming activity is permitted.
How to Request Help
Seeking help for a gambling problem is a sign of strength, not weakness. If you believe you or someone you care about may be experiencing difficulties related to gambling, fg64 encourages you to reach out immediately through any of the following channels:
- Live Chat: Available 24 hours a day, 7 days a week, directly on the fg64 platform. Simply open the chat window and ask to speak with a Responsible Gaming advisor.
- Email Support: Send a message to [email protected] and include the words "Responsible Gaming" in your subject line. Our dedicated team will respond within 24 hours.
- Account Settings: Navigate to the Responsible Gaming section within your fg64 account dashboard to self-activate deposit limits, session limits, cooling-off periods, or self-exclusion at any time, without needing to speak to an agent.
All responsible gaming enquiries are handled with complete confidentiality. Your request will never affect the standard service you receive from fg64, and our advisors are trained to provide practical, compassionate, non-judgmental assistance at all times.
Protecting Vulnerable Players
fg64 is committed to ensuring that its platform remains safe and appropriate for all eligible players, with particular care taken to protect those who may be in vulnerable circumstances. Our player monitoring systems automatically flag accounts that show patterns consistent with problem gambling — such as unusually long session durations, rapid successive deposits, or frequent reversal of withdrawal requests — and trigger a responsible gaming review.
In cases where our monitoring systems identify a potentially vulnerable player, our team may reach out proactively to offer support tools, information about responsible gaming resources, or a voluntary account review. Players may also be asked to complete a responsible gaming questionnaire as part of an enhanced account review process.
fg64 also provides guidance for friends and family members who are concerned about a loved one's gambling behaviour. If you believe someone close to you is gambling irresponsibly using an fg64 account, please contact our support team. While we are limited by privacy obligations in what account-specific information we can share, we can offer advice on how to approach the situation and provide relevant support resources available in Bangladesh.
Gambling as Entertainment — Our Philosophy
The fg64 philosophy is simple: gambling is entertainment, and like all forms of entertainment, it should enhance your life rather than diminish it. Whether you enjoy live cricket betting on Bangladesh Tigers matches during the BPL, spinning the reels on premium slots from Pragmatic Play and NetEnt, or experiencing the thrill of live dealer tables powered by Evolution Gaming — every session at fg64 should leave you feeling satisfied, not stressed.
We encourage all players to approach gambling with a clear budget in mind, a firm time limit for each session, and a mindset that treats every bet as the cost of entertainment rather than an investment. Wins are a bonus. Losses should be within what you can comfortably afford. And when gaming stops being fun, fg64's responsible gaming tools are there to help you step back.
Remember: fg64's responsible gaming tools are always available, always free, and always confidential. You are in control of your experience, and we are here to support you every step of the way.
Need Help Right Now?
Our responsible gaming support team is available 24 hours a day, 7 days a week. Reach out to us any time — all conversations are completely confidential.
Email us at:
[email protected]- Gambling is for entertainment only — never a source of income.
- Only gamble with money you can afford to lose.
- Never chase losses — accept them as the cost of entertainment.
- Set time and money limits before every session.
- Take regular breaks — step away from the screen often.
- Never gamble under the influence of alcohol or when distressed.
- Seek help early — do not wait until gambling becomes a crisis.
- 256-bit SSL encryption on all transactions
- Certified RNG for fair and unbiased game outcomes
- KYC age verification for every registered account
- Automated pattern monitoring for at-risk behaviour
- Segregated player funds for financial security
Play Smart. Play Safe. Play at fg64.
fg64 is committed to providing a safe, fair, and enjoyable gaming environment for every player across Bangladesh. Explore our full range of games — responsibly.