Terms & Conditions — fg64 Online Casino & Betting Platform

01 Introduction

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and fg64 ("fg64", "we", "us", "our"), governing your access to and use of the fg64 online casino and sports betting platform accessible at https://fg64.io and all associated mobile-optimised interfaces (collectively, the "Platform").

By registering an account, making a deposit, accepting a bonus, or placing any wager on the fg64 Platform, you confirm that you have read these Terms in their entirety, that you understand and accept them without reservation, and that you agree to be legally bound by them. If you do not agree to these Terms, you must not use the fg64 Platform.

These Terms should be read in conjunction with the fg64 Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference and form part of the complete agreement between you and fg64.

02 Eligibility & Registration

To register and maintain an account on the fg64 Platform, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age. fg64 enforces a strict 21+ age policy and will not knowingly permit underage individuals to register or gamble on the Platform.
• You must be accessing the Platform from a jurisdiction in which online casino gaming and sports betting are not explicitly prohibited under applicable local law.
• You must have full legal capacity to enter into a binding agreement under the laws applicable to you.
• You must not be a current employee, contractor, director, or close family member of any employee of fg64 or any of its affiliated entities or game-supply partners.
• You must not currently be subject to a self-exclusion order placed through fg64 or any other responsible gaming programme.

During registration, you are required to provide accurate, current, and complete information including your full legal name, date of birth, residential address, email address, and mobile number. fg64 reserves the right to request supporting documentation to verify the information provided at any time.

Each individual may register and maintain only one account on the fg64 Platform. Operating multiple accounts — whether under your own name or under aliases — is a serious breach of these Terms and will result in account suspension, voiding of all pending bets, and forfeiture of any bonus balances.

03 Account Management

You are solely responsible for maintaining the confidentiality of your fg64 account credentials, including your username and password. You must not share your login details with any third party under any circumstances. fg64 will not be liable for any losses arising from unauthorised access to your account resulting from your failure to maintain the security of your credentials.

3.1 Identity Verification (KYC)

fg64 applies Know Your Customer ("KYC") procedures in compliance with anti-money laundering best practices. Before processing any withdrawal, and at any other time fg64 deems appropriate, you may be required to submit the following documentation:

• Proof of Identity: National Identity Card (NID), passport, or birth certificate issued in Bangladesh.
• Proof of Address: A recent utility bill, bank statement, or government-issued document showing your current residential address in Bangladesh.
• Proof of Payment Method: A screenshot or confirmation of the bKash, Nagad, Rocket, or Upay account registered in your name and used to fund your fg64 account.

Failure to provide requested KYC documentation within the timeframe specified by fg64 support will result in the suspension of withdrawal rights until verification is complete.

3.2 Account Suspension and Closure

fg64 reserves the right to suspend or permanently close any account at its sole discretion, including but not limited to situations where: a player breaches these Terms; fraudulent activity is detected; a chargeback is initiated; KYC documentation cannot be verified; or a player's conduct is deemed harmful to the Platform or to other users.

Players who wish to close their own account voluntarily should contact fg64 support via live chat. Players seeking self-exclusion for responsible gaming reasons are encouraged to use the self-exclusion tools available within their account settings before requesting closure.

04 Bonuses & Promotions

fg64 offers a range of bonuses and promotional offers to both new and existing players, including welcome bonuses, reload bonuses, free spins, cashback rewards, and VIP Royal Program benefits. All bonuses are subject to the following general conditions, in addition to any specific terms attached to individual promotions:

• Bonuses are credited to a player's bonus balance and must be converted to real-money balance by satisfying the applicable wagering requirement before any withdrawal can be requested.
• Wagering requirements represent the total amount that must be wagered using bonus funds before a withdrawal becomes eligible. For example, a ৳1,000 bonus with a 30x wagering requirement requires ৳30,000 in qualifying wagers.
• Not all games contribute equally toward wagering requirements. Slots typically contribute 100%, while live table games and sportsbook wagers may contribute at a lower rate. Specific contribution rates are published on the relevant promotion page.
• Bonuses carry an expiry date. Any bonus funds and associated winnings not converted within the stated validity period will be forfeited automatically.
• fg64 reserves the right to withdraw, modify, or cancel any bonus or promotional offer at any time with reasonable notice to affected players.
• A maximum bet limit of ৳500 per spin or hand applies when playing with active bonus funds, unless otherwise specified. Exceeding this limit may result in bonus forfeiture.

fg64 applies strict controls to detect and prevent bonus abuse. Actions considered abusive include, but are not limited to: creating multiple accounts to claim bonuses more than once; placing contrasting bets across multiple accounts to guarantee a risk-free outcome; and systematically exploiting bonus offers in a manner inconsistent with genuine recreational play. fg64 reserves the right to void winnings and suspend accounts where abuse is detected.

05 Deposits

fg64 accepts deposits via the following payment methods available to players in Bangladesh:

• bKash — instant deposit, minimum ৳100
• Nagad — instant deposit, minimum ৳100
• Rocket — instant deposit, minimum ৳100
• Upay — instant deposit, minimum ৳100

All deposits must be made from a payment account registered in your own name. fg64 does not accept deposits from payment accounts held by third parties. Deposits made from third-party accounts will be returned, and the associated fg64 account may be suspended pending investigation.

Deposit limits may apply at the account level based on your KYC verification status and responsible gaming settings. Players who have set voluntary deposit limits through fg64's responsible gaming tools will not be permitted to exceed those limits, even by contacting support directly.

fg64 does not charge fees on deposits. However, your mobile financial service provider may apply transaction fees in accordance with their own published tariff schedules, over which fg64 has no control.

06 Withdrawals

Withdrawal requests on fg64 are processed to the same payment method used for the most recent qualifying deposit. fg64 does not process withdrawals to third-party accounts, bank accounts not registered in the player's own name, or payment methods not previously used on the account.

Standard withdrawal processing times are as follows:

• Standard accounts: 10–30 minutes from approval during business hours (Bangladesh Standard Time, UTC+6).
• VIP Gold and above: 5–15 minutes from approval, with priority queue placement.
• Diamond and Royal VIP: Near-instant processing with dedicated finance handling.

Before any withdrawal is processed, the following conditions must be satisfied:

• Your identity must be fully verified in accordance with Section 3.1 (KYC).
• Any active bonus wagering requirements attached to your balance must be fully satisfied.
• Your account must be in good standing with no pending security reviews.
• The withdrawal amount must meet the minimum threshold of ৳500.

fg64 does not charge withdrawal fees for standard transactions. Processing fees that may be charged by your mobile financial service provider are outside fg64's control and are the responsibility of the account holder.

07 Betting Rules

All sports betting markets offered on fg64, including cricket (BPL, IPL, T20 World Cup, Bangladesh Tigers bilateral series), football, kabaddi, and virtual sports, are governed by the fg64 Sportsbook Rules. The following general rules apply to all wagers placed on the fg64 Platform:

• All bets are final once confirmed. fg64 does not accept bet cancellation requests after a wager has been accepted, except in cases of demonstrable technical error on the Platform's part.
• In the event of a match abandonment, postponement, or cancellation, fg64 reserves the right to void affected bets and return stakes to player balances in accordance with sport-specific settlement rules.
• Odds displayed at the time of bet placement are the odds applicable to that wager. Subsequent odds movements do not affect already-confirmed bets.
• fg64 reserves the right to limit bet amounts on specific markets, limit the number of bets a player may place in a given period, or decline a bet entirely at its discretion.
• In-play (live) betting markets are time-sensitive. fg64 cannot be held responsible for bets placed on markets that have already been suspended or settled due to network latency on the player's side.

Any bet placed in connection with a match or event where the outcome has been manipulated or where the player has knowledge of irregular activity will be voided. fg64 cooperates with sports integrity organisations and may report suspicious betting patterns accordingly.

08 Casino Games

fg64 offers casino games sourced from certified third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. All games are governed by the rules established by the respective game provider, which are available within each game's interface.

All slot and table games on fg64 operate using certified Random Number Generator (RNG) technology. This technology ensures that every game outcome is entirely random and independent of previous results, the player's betting history, or account status. fg64 does not manipulate game outcomes in any manner.

Live casino games — including Live Baccarat, Live Roulette, Live Blackjack, and Live Teen Patti — are streamed in real time from secure studio environments operated by our game providers. In the event of a live game stream disconnection, bets already confirmed before the disconnection will be settled according to the game result. fg64 is not liable for losses arising from connectivity issues on the player's end.

09 Prohibited Conduct

The following actions are strictly prohibited on the fg64 Platform. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of balances, voiding of pending and settled bets, and referral to law enforcement authorities where applicable:

• Registering more than one account, whether under your own name or under a false identity.
• Providing false, inaccurate, or misleading information during registration or KYC verification.
• Using automated software, bots, scripts, or artificial intelligence tools to place bets or interact with the Platform in any manner not available through the standard user interface.
• Colluding with other players to manipulate game outcomes or betting markets.
• Engaging in or facilitating match-fixing, spot-fixing, or any other form of sporting integrity violation.
• Exploiting technical errors, software glitches, or miscalculated odds for financial gain.
• Using the fg64 Platform for any money laundering activity or attempting to use gambling activity to conceal the origin of funds.
• Initiating fraudulent chargebacks on deposits made to fg64.
• Engaging in any conduct that constitutes harassment, abuse, or threatening behaviour toward fg64 staff or other platform users.

10 Responsible Gaming

fg64 is committed to promoting responsible gambling and provides a comprehensive suite of tools to help players manage their gambling behaviour. The following tools are available to all account holders at no cost and can be activated at any time from the account settings panel:

• Deposit Limits: Set daily, weekly, or monthly caps on the amount you can deposit into your fg64 account. Reductions take effect immediately; increases are subject to a 48-hour cooling-off period.
• Session Time Limits: Set a maximum continuous play duration. Once the limit is reached, you will be automatically logged out and prompted to take a break.
• Cooling-Off Periods: Take a short break from gambling for a defined period (24 hours, 7 days, 30 days) without full account closure.
• Self-Exclusion: Permanently block access to your fg64 account for a minimum period of six months. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.
• Reality Check Notifications: Receive periodic on-screen reminders of your session duration and total wagers placed during the current session.

fg64 strictly enforces its 21+ age restriction and will close any account where there is evidence or reasonable suspicion that the account holder is under 21 years of age. All funds held in such accounts will be frozen pending investigation.

11 Intellectual Property

All content on the fg64 Platform, including but not limited to text, graphics, logos, button icons, images, game interfaces, audio clips, digital downloads, data compilations, and software, is the property of fg64 or its content suppliers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the fg64 Platform for personal, non-commercial recreational purposes only. This licence does not include any right to: reproduce, duplicate, copy, sell, resell, or exploit any portion of the Platform; modify or create derivative works based on Platform content; use any data mining, robots, or similar data gathering or extraction tools.

The fg64 name, logo, and all associated brand identifiers are the exclusive property of fg64. Unauthorised use of these identifiers in any context — including social media, third-party websites, or commercial materials — is strictly prohibited and may constitute trademark infringement.

12 Limitation of Liability

To the fullest extent permitted by applicable law, fg64 shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, loss of data, or business interruption — arising from your use of or inability to use the fg64 Platform, even if fg64 has been advised of the possibility of such damages.

fg64's total aggregate liability to you for any claim arising under or in connection with these Terms, whether in contract, tort, or otherwise, shall not exceed the total net deposits made by you to your fg64 account in the 30-day period immediately preceding the event giving rise to the claim.

fg64 does not warrant that the Platform will be available without interruption, error-free, or free from viruses or other harmful components. Scheduled maintenance windows will be communicated in advance where practicable. fg64 shall not be liable for losses resulting from platform downtime, whether scheduled or unscheduled.

13 Amendments to These Terms

fg64 reserves the right to revise, update, or replace any part of these Terms at any time. When material changes are made, fg64 will notify registered players by email and/or by displaying a prominent notice on the Platform for a minimum of 14 days before the changes take effect.

Your continued use of the fg64 Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to any revised Terms, you must cease using the Platform and contact support to request account closure.

The most current version of these Terms is always available on the fg64 website at https://fg64.io/terms-conditions. Players are encouraged to review these Terms periodically.

14 Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws applicable to online gambling and digital services in the jurisdiction in which fg64 operates. Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be referred in the first instance to fg64's customer support team for resolution through good-faith negotiation.

fg64 is committed to resolving all player disputes promptly and fairly. If your complaint cannot be resolved through direct communication with our support team within 14 days, you may escalate the matter through any applicable independent dispute resolution mechanism communicated to you at that time.

Nothing in this clause limits or excludes any statutory rights you may have as a consumer under the laws of Bangladesh.

15 Contact Us

If you have any questions about these Terms and Conditions, require clarification on any clause, or wish to raise a complaint, please contact the fg64 support team through the following channel:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week, via the fg64 Platform.
• Response Time: Email queries are typically responded to within 4 business hours (Bangladesh Standard Time, UTC+6). Live chat average first response is under 3 minutes.

When contacting support regarding a Terms-related matter, please provide your registered account username and a clear description of your query or complaint to enable our team to assist you as efficiently as possible.